NTB-National Tire & Battery at 20211 Katy Freeway, Katy

Reviews

• ASHLEY BATSON

  Sep 21, 2018
  ★ ☆ ☆ ☆ ☆
  I used to really love this place. I purchases 4 new tires and chose to have the warranty put on them just in case something happened while I was traveling often. Well something did happen, I hit something just right and it punctured the tire so bad I needed a new tire. I lost my paperwork proving that I had the warranty and they "said" they did not show me to have the warranty on any of the tires in their system so needless so say I was pissed because I KNOW for sure I paid for it. I went ahead and bought another tire and made sure and purchased the warranty, AGAIN and made sure to keep my paperwork in a safe place this time. A couple months later the same thing happened and I went in and needed a whole new tire and they told me the same thing, I did not purchase the warranty for that tire. I about threw fit I went and got my paperwork so fast and showed it to him and he said he did not know why it was not showing up. What a joke. I will never step foot in this place again after that, which is sad because I loved this place before that happened.

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